From: Swenie Kevin MR.
Date: April 8, 2008 2:52:09 PM EDT
To: info@discoveryautomotive.com
Subject: Testimonial

For Dave and Tracy:

The purpose of this letter is to thank both of you very much for your outstanding work on our 2001 Discovery and 1999 Volvo Sedan. 

I discovered your company when I received a postcard in the mail from you because I was a Land Rover owner.  Your offer sounded interesting because it offered an immediate 10 percent discount on any service and genuine parts. Since I had a major 60,000 mile service coming due on both vehicles, I called both of the dealers we bought the cars from and inquired as to whether they could offer any kind of discounts on the services since we purchased the cars from them.  Neither service manager seemed particularly interested in negotiating the cost of the services, so I gave Dave a call and chatted with him on the phone.

Dave stated that he had worked for five (5) years at Land Rover Cary and decided to open his own business since he knew he could offer the same services to car owners at a reduced price and still make a living.  He stated that he was a certified Land Rover mechanic (chances are he had performed some of the services on my vehicle when I took it to Land Rover Cary), and could basically get genuine Land Rover parts same day if anything needed to be replaced.  He offered a loaner vehicle at no charge.

Dave has never steered me wrong, has never tried to get me to do something I didn't want to do, and has never mis-represented the truth.  Here's something else I like about Dave :  when he finds a fault, he invites you back to the garage to show you the actual problem on the vehicle so you can see for yourself what he is talking about.  That has never happened where we purchased our two vehicles.  In fact, at those dealerships, the Service Managers act insulted if you ask them too many questions about the status of the work.

Dave 's place is also no frills -- something I can appreciate.  While his shop is very comfortable, I know I'm not helping to finance the latest Land Rover clothing line display in the showroom.  Another thing.  If you decide to take Dave up on a loaner vehicle and go shop in the mall while he is servicing your vehicle, he calls you and gives you periodic updates and never performs any work without your approval of the work in advance.

I know I have saved money utilizing Discovery Automotive over the expensive, rip-off dealers and I am proud to say that I will be utilizing Discovery Automotive in the future.  Dave and Tracy perform great work and I highly recommend their services to anyone.

Sincerely,

Kevin Swenie
Fayetteville

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From: A. Liems
Subject: Audi A6 Quattro 4.2
Date: February 18, 2008 07:55.09 AM EDT
To: info@discoveryautomotive.com

Dear Dave,

I would like to thank you for taking the time, looking and repairing my 2001 Audi A6 4.2. A simple "check engine" light turned up all sorts of interesting codes and after changing several oxygen sensors and the mass flow air sensor the problem was fixed. The second best part of the service you offer, Dave, was the loaner car. That in itself made things very convenient and easy. I REALLY appreciate your professionalism and respect your experience and expertise. I thank my friend Andres for recommending you and even though I would rather not have to go to your shop for service on the Audi, I know I can count on you for the best and most professional service around town. Thank you Dave!

Sincerely,
Alexander Liems

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From: "Gary Forehand"
To: "dave lipman"
Date: August 10, 2007 12:24:46 PM EDT
Subject: Wholeheartedly recommend Discovery Automotive August 10, 2007

Dear Dave,

I do the routine maintenance on my 2001 Land Rover Discovery II LE, but last October at about 95K miles I needed to replace pads and rotors, drive belt, belt tensioner and idler, shocks and steering damper, ignition wires, leaking front engine and transfer case seals, and brake, transmission and axle fluids.  Living on the coast in Carteret County and not aware of any nearby Land Rover specialists, I turned to the Internet and found your website.  We exchanged emails about the work I had in mind, and later talked on the phone to schedule a time when I could travel the 170 miles to Raleigh and leave the Disco for a couple of days.

When I arrived, you listened to my concerns and took time to actually walk around the car and under the hood with me, showing me several things I did not know about my Disco. Your expertise and love for Land Rovers was apparent.  How very different from a typical auto service experience!  And you kindly provided not just a loaner car, but a stately green Classic Range Rover (that had seen some off- roading) which I enjoyed driving to some nearby lakes and wilderness areas (actually got her a bit muddy, sorry).

When my Disco was ready, you went over everything that had been done in detail, and we discussed some items to be done in the future.  I hated to turn in the Range Rover as I had grown quite fond of her.  I set off on the four hour drive home and my Disco felt like a new vehicle.

Now at 103K miles and I had a rude surprise--my Disco running rough, lighting the dreaded Service Engine Soon indicator.  A friend and I found the #8 sparkplug wire had nearly broken off at the coil pack. What to do?  I emailed Dave for advice.  Imagine my surprise when I received your phone call a few minutes later saying you could ship me
a new wire from stock.  I received and installed the wire and the problem was fixed (under warranty no less).  Dave, your excellent communication and willingness to share your Land Rover expertise have been tremendous.  I would be happy to discuss my experiences with any Land Rover owners, to whom I wholeheartedly recommend Dave Lipman and his crew at Discovery Automotive.

All the best,

Gary Forehand
2001 Disco II LE
(252) 729-1916

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July 25, 2007

Dave Lipman
Discovery Automotive
6200 Daimler Way
Raleigh, NC 27607

Dear Dave,

I just wanted to say thanks to you and your co-workers at Discovery Automotive. As you know when I bought my used Freelander with around 8,000 miles on it I began taking it to the Land Rover of Cary service department. I meticulously maintained the vehicle, having every Land Rover warranty service done on time and spending a great deal of money and time. After I made it through the ordeal and huge expense of Land Rover of Cary deciding that I needed a new engine for the vehicle when it was just out of warranty (3 days after they said there were no problems and they had just fixed an overheating problem less than 60 days before), I did not know what to do. I needed to find a skilled, honest mechanic because I certainly could not continue to take the vehicle to the Cary dealership service department and with over $10,000 in maintenance and repairs invested in the car as well as many payments left to make I would have lost a lot of money by trading it in.

Thank goodness I found Discovery Automotive. Your service has been thorough, fast, and reasonably priced. I know you actually save me money by not recommending unneeded services and finding less expensive, more than adequate tires, parts, etc. My one regret is I did not know about Discovery Automotive before I started going to the Cary Land Rover service department. I am convinced that if my Freelander had been serviced by your company from the beginning I would have saved a great deal of money, time, and anger.

I tell everybody I know about Discovery Automotive!

Thanks,

Nancy Brookshire,
Cary, NC

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March 14, 2006

Discovery Automotive
Mr. David Lipman
6200 Daimler Way, Unit C
Raleigh, North Carolina 27607

Dear Mr. Lipman,

I wanted to write you a quick letter to tell you how pleased I have been with the customer service and workmanship I received at your shop.

As you know I own 2 Land Rovers and I have worked with quite a few specialty Land Rover shops in the area. It seemed that I was always driving to Durham or Cary to pick up my truck and then turning around the next day to have the shop fix the very same problem. To be honest the original reason I came to your shop was because it was the only shop actually in Raleigh that specialized in Land Rovers and I thought at least I would have a shorter commute.

On my very first visit to your shop I was brought back to the garage and shown the issue affecting my truck. I was called when it was repaired and it was repaired on time at less then the estimate. When I arrived to pick up my truck you brought me back again to show me the parts removed why they failed. I cold tell right away that you are really a Land Rover enthusiast. I have been back to Discovery Automotive for varying issues and advice and I have even called while on the road out of town. You have always taken the time to help me and I have experienced the very same treatment as I did on that first day.

I have already and will continue to recommend friends to Discovery Automotive. In fact the other day I parked next to a Land Rover and placed your card on their windshield.

While I hope not to see you too often in the future if an issue arises I will be sure to come by.

Sincerely,

Rob Caulfield
(919) 848-4442
99' Range Rover/96' Discovery

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15 November 2004

Dear Mr. Lipemann:

I've attached a copy of the letter I sent today to Linda Leith.There isn't much I can add to it, other than to emphasize, underscore, and repeat my family's deepest gratitude to you. Plenty of people don't have your skills and of those who do, many wouldn't have gone the extra mile to check on something that just didn't seem quite right. You may very easilyhave saved several lives through your actions.

Please accept the Pizza Hut gift certificates as just a small gesture to go along with a very big thank you!

Regards,

Tom Terry